Shipping policy
Everything about shipping costs, delivery area, processing and delivery times, the cut-off time and tracking for orders at Luinja. Last updated: 27 August 2026.
1. Shipping costs
Shipping is free of charge for you: USD 0.00 within the United States. There is no minimum order value, no shipping surcharge and no handling fee. The price shown on the product page is the price of the item, and no delivery cost is added at checkout. Every parcel is shipped with tracking.
2. Delivery area
We deliver within the United States only. What counts is the selection available at checkout: the countries offered as the delivery country during checkout are the countries we currently ship to. Orders are fulfilled for delivery addresses within the United States, and a US address serves as the delivery address only, never as a forwarding point for an onward international shipment. Because we ship domestically only, no customs duties, import charges or import VAT arise on your order.
3. Processing time
Your order is processed and handed to the carrier within 1-2 business days. Business days are Monday to Friday, excluding US public holidays. No processing takes place on Saturdays, Sundays or public holidays. Processing means the order is picked, packed and collected by the carrier. During periods of unusually high demand, for example around a public holiday, processing can take the upper end of that range rather than the lower one.
4. Cut-off time
Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing on the same business day. Orders placed after 2:00 PM EST/EDT (Eastern Time), and orders placed on Saturdays, Sundays or US public holidays, enter processing on the next business day. An example: an order placed at 1:00 PM EST/EDT on a Wednesday enters processing that Wednesday, so with a 1-2 business day processing window it is handed to the carrier on Wednesday or Thursday. The same order placed at 4:00 PM on the Friday enters processing on the following Monday.
5. Shipping confirmation and tracking
Orders are packed and dispatched by our fulfillment partner. As soon as your order is dispatched you receive a shipping confirmation by email, sent to the address given with your order. This email contains your tracking number and a link to the carrier's tracking page, which lets you follow the parcel online.
You can also look your parcel up yourself at any time on our Track Your Order page: enter your order number together with the email address or phone number you used, or enter the tracking number directly, and the current carrier status is shown. If the shipping confirmation does not arrive, please check your spam folder first, then contact us at info@luinja.com with your order number.
6. Delivery time (transit time)
Once handed to the carrier, delivery takes 5-8 business days. Delivery is made to the delivery address you provided within the United States.
7. Total delivery time
Processing and transit together give a usual total of 6 to 10 business days from the moment you place the order to the moment the parcel arrives. That figure is the sum of the two windows above (1-2 business days processing plus 5-8 business days transit) and uses the same definition of a business day throughout: Monday to Friday, excluding US public holidays.
8. Orders with several items
We ship an order complete in one parcel wherever possible. If an item in your order is unexpectedly unavailable, we contact you before dispatch rather than sending a partial parcel without warning, and we refund the unavailable item in full. Where we do split a shipment for practical reasons, you receive a separate shipping confirmation with its own tracking number for each parcel, and you are never charged extra for the split.
9. Delivery addresses we deliver to
We deliver to residential and business addresses within the United States. Please give a complete address including any apartment, suite or unit number, because an incomplete address is the most common cause of a delayed delivery.
Whether a PO box, an APO/FPO military address or a parcel locker can be used depends on the carrier assigned to your order; delivery to those addresses is confirmed case by case. If you need one of them, write to info@luinja.com with your order number straight after ordering and we will tell you whether it works before the parcel leaves.
10. Delivery attempts and signature
Standard delivery does not require a signature. The carrier decides whether to hand the parcel over in person, leave it in a safe place or take it to a local pick-up point, and their notification will tell you which happened. If the carrier holds a parcel at a pick-up point, collect it within the period stated in their notice; parcels that are not collected are returned to us, and section 12 explains what happens then.
11. Delays
Delivery times are estimates, not guarantees. In exceptional cases, for example severe weather, carrier disruption, address problems or a public holiday period, a delivery can take longer. Should your order take noticeably longer than 10 business days in total, please contact our customer service at info@luinja.com. We will check the shipment status for you and work on a solution.
12. Lost or damaged parcels
Parcel lost: if the tracking shows no progress over a longer period, or if your parcel is considered lost by the carrier, contact us at info@luinja.com with your order number. We open an investigation with the carrier and make sure you receive either your goods or your money back.
Parcel damaged: if your parcel arrives visibly damaged, please document the damage as soon as possible with photographs of the packaging and the goods, and keep the packaging. Then report the damage to info@luinja.com with your order number. We arrange a replacement or a refund. Your statutory rights remain unaffected.
13. Undeliverable parcels and address corrections
Please make sure your delivery address is complete and correct, including any apartment or unit number. If you notice an error after placing your order, contact us immediately at info@luinja.com. Depending on the processing status of your order we may still be able to correct the address; once the parcel has been handed to the carrier, a change is no longer reliably possible.
If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to clarify the next steps. In that case we reship your order at no additional cost to you.
14. Questions about shipping
For questions about your delivery, email us at info@luinja.com. Our inbox is staffed Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).
Related policies
Luinja
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@luinja.com
Support by email: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)