Privacy policy

This Privacy Policy explains what personal information Luinja collects when you visit or buy from this website, why we collect it, who we share it with, and the choices you have. Last updated: 27 August 2026.

1. Who is responsible

The business responsible for your personal information is Luinja, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. You can reach us about anything in this policy by email at info@luinja.com; our inbox is staffed Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). This store runs on Shopify. Shopify hosts the site, processes orders and payments on our behalf and provides the checkout, which means Shopify processes some of the information described here as our service provider.

2. What we collect

Information you give us. When you place an order: your name, delivery address, billing address, email address and, if you enter one, a phone number. When you write to us or use the contact form: your email address, your message and anything you choose to include in it, such as an order number or a photograph.

Payment information. Card and wallet details are entered on the checkout operated by our payment processors and are not stored on our systems. We receive confirmation that a payment succeeded together with the limited details needed to identify the transaction, such as the card type and the last digits.

Information collected automatically. When you browse the site, standard technical data is processed so the site works and stays secure: IP address, browser and device type, the pages you view, and the site you arrived from. Shopify also records this as the platform operator. This store does not run advertising or analytics trackers.

We do not knowingly collect information from children under 13, and this shop is not directed to them.

3. Cookies and similar technologies

Essential cookies. This site uses the cookies Shopify sets to make the store work: keeping your shopping cart between pages, remembering your selections during checkout, and preventing fraud. These cookies are necessary for the service you asked for.

No advertising or analytics cookies. This store does not embed advertising pixels or third-party analytics trackers, and it does not follow you across other websites. When a cookie banner is shown to you, it reflects exactly this state.

You can block or delete cookies in your browser settings at any time. The store continues to work; only convenience functions such as a saved cart between visits may be lost.

4. Why we process your information (purposes and bases)

  • To fulfil your order: processing your payment, packing, shipping and delivering your order, handling returns and exchanges, and providing order-related support. This processing is necessary to perform the contract you entered by ordering.
  • To communicate with you: answering your emails, sending order confirmations and shipping confirmations with your tracking number, and, if you contact us first, replying to your enquiry.
  • To run the shop: keeping the site secure, preventing fraud and abuse, and maintaining records we are required to keep, for example for tax purposes.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

5. Marketing email

We send marketing email only where you have explicitly signed up for it. Every marketing email contains an unsubscribe link, and unsubscribing takes effect immediately. Order-related emails (order confirmation, shipping confirmation, replies to your questions) are not marketing and are sent because they are part of your order.

6. Who receives your information

  • Shopify as our platform and service provider: hosting, checkout, order processing.
  • Payment processors and the wallet providers you choose (for example American Express, Apple Pay, Google Pay, Mastercard, Shop Pay and Visa): processing your payment under their own terms.
  • Our fulfillment partner: the name, delivery address and contact details needed to pack and ship your order, and nothing beyond that.
  • Carriers: the delivery address and, where applicable, your phone number or email address for delivery notifications and tracking.
  • Email delivery services: the address needed to send you order and shipping confirmations.
  • Authorities where the law requires it: for example tax or law enforcement requests, within the limits of the law.

Each recipient receives only the information needed for its role, and we do not share your information for anyone else's advertising.

7. Retention

We keep order records, including your name, address, purchased items and payment confirmation, for as long as tax and commercial law requires, typically several years after the end of the year of the order. Support correspondence is kept for as long as needed to resolve your matter and for a reasonable period afterwards. Technical log data is kept for a shorter, security-related period. When information is no longer needed for any purpose, we delete it or anonymise it.

8. Security

The website is served encrypted (HTTPS), and payment data is handled exclusively within the PCI-compliant checkout of our payment processors. Access to order data is limited to the people who need it to do their work. No transmission or storage system is perfectly secure, but we review our setup and rely on Shopify's platform security for the infrastructure.

9. Your choices and rights

You can at any time:

  • ask us what personal information we hold about you, and ask for a copy;
  • ask us to correct information that is wrong;
  • ask us to delete information we no longer need to keep, noting that order records required by tax law cannot be deleted early;
  • object to a processing purpose or ask us to restrict it while a question is resolved;
  • unsubscribe from marketing email via the link in every email;
  • ask us to confirm whether we have shared your information with third parties.

To use any of these options, email info@luinja.com with enough detail for us to find your record, for example your order number or the email address you used. We answer within a reasonable period. Depending on where you live, additional consumer privacy rights may apply, including rights under state privacy laws in the United States; nothing in this policy limits those rights.

10. International transfers

Our platform and service providers operate servers in various countries. Where your information is processed outside your country of residence, we rely on the safeguards those providers maintain for such transfers, including standard contractual clauses where applicable.

11. Changes to this policy

We may update this policy when our services or the law change. The version in force is the one published when you place your order or when you use the site. The date at the top shows when it was last revised.

12. Questions

If you have questions about privacy, email us at info@luinja.com. Our inbox is staffed Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).

Related policies

Luinja
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@luinja.com
Support by email: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)