Refund policy

Everything about returns, exchanges, refunds and how we handle defective goods or wrong deliveries at Luinja. Last updated: 27 August 2026.

1. Our 30-day return policy

You can return items to us within 30 days without giving any reason. The return period is 30 days from the day you receive your delivery, so the period starts with the delivery of the goods, not with the order date. To start a return you must inform us of your decision by a clear statement by email to info@luinja.com. To meet the return deadline it is sufficient that you send your message before the 30-day period has expired.

2. Refund

If you return items in line with this policy, we reimburse all payments received from you for the returned goods without undue delay. We make the reimbursement using the same means of payment you used for the initial transaction, and you incur no fee from us as a result of the reimbursement. In practice we refund within 5 business days of receiving and checking your return (see section 7). Depending on your bank or payment provider it can take a few more days for the credit to appear on your account or card statement. Business days are Monday to Friday, excluding US public holidays.

3. Returns step by step

  1. Notify us: write a short email to info@luinja.com with your order number and a clear statement that you want to return the goods. Any clear wording is fine.
  2. Wait for the confirmation: we confirm your return registration by email. That email also contains the return address for your parcel, so please register first and send nothing before you have the address. A return only counts as registered once you have our confirmation.
  3. Packaging: pack the goods securely, ideally in the original packaging. The goods should be returned unworn, unwashed and with all original tags attached.
  4. Shipping: send the parcel to the confirmed address using a tracked service.
  5. Keep proof: keep the drop-off receipt with the tracking number until the refund is complete. It serves as proof of your return.
  6. Receive refund: after receiving and checking your return, we refund the purchase price within 5 business days to your original payment method.

4. Condition of returned goods

Please return the goods unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on to check fit, characteristics and features, as is usual in a physical shop, is of course allowed and does not affect your return. Items worn, washed or altered beyond such checking fall outside the return policy.

5. Costs of the return

  • Return because of a change of mind: you bear the direct costs of sending the goods back to us. The amount depends on the carrier you choose. This applies when you want the purchase price refunded.
  • Exchange: an exchange is free of charge for you in both directions. See section 6.
  • Defective goods or wrong delivery: we cover the costs of the return. In this case please contact us at info@luinja.com before sending anything back, so we can arrange the process for you.
  • No restocking fee: we expressly do not charge a restocking fee. A return costs you nothing from our side.

6. Exchange

An exchange for a different size or colour is possible within 30 days of delivery. Email us at info@luinja.com with your order number and the size or colour you would like instead.

We reserve the replacement straight away and send it out as soon as you have registered the exchange, so you do not have to wait for your return to reach us. Send the item that did not fit back to us afterwards, to the address we confirm by email.

The exchange is free of charge for you: we cover both the return shipping of the original item and the delivery of the replacement. If the size or colour you want is no longer available, we tell you and refund you instead.

Only a return where you want the purchase price refunded because you changed your mind carries a cost for you, namely the return shipping described in section 5. The exchange itself never does.

7. Defective goods or wrong delivery

Should an item arrive defective, or should you have received a wrong delivery, please contact us promptly at info@luinja.com, ideally with your order number and a photograph of the item. In this case we cover the return costs and arrange a replacement or a refund. Your statutory rights remain unaffected by these return terms.

8. Partial returns

You can return part of an order and keep the rest. We refund the price of the items you send back. Because shipping is free in the first place, there is no delivery charge to recalculate and nothing is deducted from your refund for it.

9. The condition we take items back in

Items worn beyond trying them on, washed, altered or damaged after delivery, and items returned without their original tags, fall outside the return policy. If a returned item reaches us in that condition, we contact you before doing anything and offer to send it back to you rather than simply refusing the refund in silence.

We do not sell perishable goods, personalised goods, sealed hygiene items or digital products, so no separate exemption applies to them here.

10. Gift orders

If you received an item as a gift, the 30-day period still runs from the day the parcel was delivered. Ask the person who ordered it for the order number, or write to info@luinja.com with the delivery address and the approximate date and we will find it. Refunds always go back to the original payment method, which means to the person who paid.

11. Order changes and cancellation

If you want to change or cancel an order, contact us as soon as possible at info@luinja.com. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day usually enter processing the same day. Once an order has been handed to the carrier, changes or cancellation are no longer reliably possible; in that case you can use the 30-day return policy after delivery.

12. Questions about returns

For questions about your return or exchange, email us at info@luinja.com. Our inbox is staffed Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).

Related policies

Luinja
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@luinja.com
Support by email: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)