Track Your Order

Every order at Luinja ships with tracking. There are two ways to follow your parcel:

1. The tracking number in your shipping confirmation

As soon as your order is dispatched, you receive a shipping confirmation by email with your tracking number and a link to the carrier's tracking page. Please also check your spam folder if the email has not arrived within the expected time.

2. What happens if tracking shows no movement

Carrier scans can be hours apart, especially over weekends and US public holidays. If the tracking shows no progress over a longer period, or if your parcel is marked as lost by the carrier, write to info@luinja.com with your order number. We open an investigation with the carrier and make sure you receive either your goods or your money back.

Delivery window

Processing takes 1 to 2 business days and transit takes 5 to 8 business days, so the usual total is 6 to 10 business days from order to door. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same day.

Questions

For anything about your delivery, email info@luinja.com with your order number. We answer Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).

Luinja
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@luinja.com
Support by email: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)